As of December 2008:
Golf Holidays Cornwall undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by all the participants once a deposit is made.
Accuracy of Information:
Golf Holidays Cornwall has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you before confirming your booking. The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your holiday.
A deposit of 20% is payable upon confirmation of a booking. Deposits are non-refundable, and the balance owing must be paid 6 weeks prior or at the time of booking if less than 6 weeks prior to departure. Golf Holidays Cornwall cannot confirm bookings until the deposit is received and we reserve the right to cancel any reservation for which the total price has not been paid by the due date in which event the deposit will be forfeited.
All golf holidays should be paid for by sterling cheque or bank transfer in £ sterling. All bank charges are the client’s responsibility and must be settled in full when making payment.
On receipt of your payment, we will email confirmation of your booking with Golf Holidays Cornwall. The confirmation will clearly state the balance to be paid and the date by which it is due.
Please check the confirmation carefully to make sure that all your booking details are correct. Contact Golf Holidays Cornwall if your confirmation appears to be incorrect or incomplete and we will make the necessary changes.
Tour Changes or Adjustments:
Golf Holidays Cornwall reserves the right to make minor adjustments to the itinerary and the right is reserved to cancel any tour prior to departure. In the event of Golf Holidays Cornwall cancelling a tour, all deposits and payments will be refunded in full.
All tour prices quoted may be subject to adjustment prior to full payment, for reasons such as changes in VAT, fuel prices, or hotel or golf course costs.
Not Included in Price:
Prices do not include fuel, telephone calls, laundry, entertainment arrangements unless specified in the itinerary, all meals, drinks and beverages unless specified, golf club hire, buggy hire, car hire fees, caddies, gratuities and any other items of a personal nature.
Cancellations by the lead person in full, or for a member of the travelling party – due to any reason – are only effective on receipt of written notification, and in such instances, from the time of booking up to 6 weeks prior to departure, the full deposit will be forfeited.
If the cancellation is made 6 weeks or less to departure date, the following charges will apply to recoverable tour costs:
- 6-5 weeks prior to the departure, 50 % of the tour cost will be forfeited.
- 5-4 weeks or less prior to departure, 75% of the tour cost will be forfeited.
- 4 weeks or less prior to departure, 100% of the tour cost will be forfeited.
- No-shows, 100% of the tour cost will be forfeited.
Please see the temporary Covid-19 cancellation/deferment terms and conditions at the foot of this document.
Trip Cancellations/Medical Insurance:
Clients are strongly advised to take out adequate insurance against all possible risks including medical care, personal injury, death, baggage loss, theft and cancellation or curtailment of tour.
Once the tour has commenced, refunds will not be made for unused or partially used portions of the booked itinerary.
Health & Dietary Requirements:
It is highly recommended that travellers check health regulations with their General Practitioner well in advance of departure. Also, please advise of any special dietary requirements in writing at the time of making the final payment.
Should duplicate or copy travel documents (itineraries, vouchers, brochures etc.) of any kind be couriered or mailed to clients, the cost thereof will be borne by the client.
Golf Holidays Cornwall cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire.
Standard of Play / Golf Etiquette:
Please check before you travel that your group is aware of appropriate golfing attire. Knowledge of golf etiquette and the rules of golf are expected by all members of your group.
Some golf courses will require handicap certificates before accepting visitors, which Golf Holidays Cornwall will try to advise you of at the time of booking. However, all group members must carry handicap certificates in case of an on the spot request by any of the golf courses played.
Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancel your reservation or change your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package. Please also be aware that some golf courses may pair you up with other golfers during peak times.
Condition of Course:
The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. Golf Holidays Cornwall cannot be held responsible for the impact of such work.
Weather Conditions on your Golf Holiday:
Bad weather is unavoidable during the year. Golf courses reserve the right to close or operate temporary tee boxes / greens.
Golf Holidays Cornwall cannot be held responsible due to inclement weather conditions.
Whilst on Holiday:
Change of accommodation during stay – can upgrade but request in writing and subject to increased charges.
Use of accommodation – for named persons only.
Damage/loss in your accommodation – customer/party is responsible for either event – failure to do so will incur legal costs.
Your actions – any guests causing offence/damage or distress to the owner or other guests will have their contract immediately terminated.
If you have any complaints concerning any services Golf Holidays Cornwall provide you must inform us in writing by letter or email within 28 days of your departure date. Golf Holidays Cornwall takes each complaint very seriously and aims to resolve them amicably.
Golf Holidays Cornwall cannot accept any liability for the arrangements you have booked.
If you have a complaint concerning any services we provide, as opposed to any service provided by any third party such as a hotel for whom Golf Holidays Cornwall are not responsible, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.
Golf Holidays Cornwall, its operators of the tour and/or suppliers of services act only as agents in regard to golf, accommodation and land travel arrangements, whether by plane, sea, car, train or motor coach and therefore assume no liability for injury, damage, loss, accident, delay, war insurrection, revolt, or other civil uprising, other military action, strikes or any Act of God occurring in either the country of origin, destination or through passage, or for any reason whatsoever, or through the acts or default of any company or persons engaged in conveying the passengers or in carrying out arrangement of the tour. All such losses or expenses will be the responsibility of the member of the tour. Golf Holidays Cornwall may not be held responsible for any theft, loss or damage to luggage, hired vehicles, hired sport equipment or other items or personal effects during the tour program. Once deposit is made all of the above conditions will be deemed as accepted by the client/s.
Please be aware that during your participation in this tour certain risks and dangers may arise including but not limited to the hazards of travel by boat, train, automobile, aircraft or other means of conveyance, the forces of nature, and political unrest. Also be aware and clearly understand that Golf Holidays Cornwall will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Golf Holidays Cornwall will use all reasonable efforts to ensure that all adequate measures are taken to avoid such occurrences. By acceptance and payment of holiday you are a voluntary participant in these activities with the knowledge of the dangers involved and hereby agree to accept any risks. As Lawful consideration for the agreement with Golf Holidays Cornwall to participate in such trips and activities, you hereby agree that you will not make a claim against Golf Holidays Cornwall and its employees or Agents for all claim actions and demands you may have for bodily injury, death or property damage arising from your participation in a tour. Acceptance of the Tour Contract will serve as the release of Liability and Assumption of Risk Agreement. This agreement is binding on your heirs, legal representative and assigns. If any portion is unenforceable, the remaining portions shall remain in full force and effect.
Our Service to You
Golf Holidays Cornwall offers a comprehensive golf tour planning service. For every package we will:
- create your tour itinerary
- book and confirm all your tee times
- book and confirm your hotel reservations
- make any further arrangements that you may require to create your perfect golf break.
We will provide detailed driving instructions to your accommodation and each course included in your golf itinerary.
Prior to arrival on your golfing holiday, we will send some information about each of the golf courses being played as well as a course card for your perusal.
We will be happy to provide suggestions for dining out in the local area if required. Your accommodation will also be able to help with any further information you might need such as evening entertainment, or ideas for sightseeing in the area. Your accommodation will happily provide local taxi services if you would prefer a day or an evening without driving.
Covid-19 temporary cancellation/deferment terms and conditions – With effect from 1st April 2020
Should there be no formal restrictions on movement meaning that you are allowed to travel to Devon/Cornwall and hotels and golf clubs are accepting visitors, then your holiday may go ahead as normal and the Cancellation T’s and C’s above will apply, i.e. :-
If you choose to cancel your holiday before making the final balance payment at the six weeks before departure stage, your deposit will be forfeited.
If you choose to cancel your holiday after making the balance payment, our sliding-scale Cancellation terms will apply.
Alternatively, before the final balance is due you may transfer the deposit paid to an identical future booking with us once travel restrictions have been lifted (holiday to be taken by the end of the following year).
Should there be formal restrictions on movement meaning that you are not allowed to travel to Devon/Cornwall and/or hotels and golf clubs are not accepting visitors, then your holiday will unfortunately need to be cancelled or ideally postponed.
The following temporary Terms and Conditions will then kick in as follows:-
If the holiday needs to be cancelled before making the final balance payment, your deposit will be refunded,
You can transfer the deposit to an identical future booking with us once travel restrictions have been lifted (holiday to be taken by the end of the following year).
If the holiday needs to be cancelled after making the final balance payment and up until the day of travel, your deposit and the balance payment will be refunded in full,
You can transfer the full payment to an identical future booking with us once travel restrictions have been lifted (holiday to be taken by the end of the following year).